I had thought I would not write about something that happened with me but Ritu’s post reminded me of it and I just could not stop myself from writing this.
People who read the magazine know that it offers free gifts with it’s 1,2 and 3 years’ subscription. I subscribed to it’s 1 year offer in September 2010. They also mention that the free gift shall reach to the customer within 6-8 weeks of the subscription date. Point noted!
What do you think happened with my free gift? Here is the story: I had to make around 50 calls to actually get that supposedly free gift which actually arrived in March 2011. I never knew 6-8 weeks was that long or my math is poor?
What bothers me is this:
>You don’t stick to your commitment of delivering the gift in said time-BAD
>You don’t care to inform that you’ll be unable to deliver within said timeline and inform the new one-VERY BAD
>I’ve to call you so many times to check about the gift and I’m being answered by your employees in ‘we-are-so-busy-please-don’t-disturb-us’ tone-PATHETIC
Sigh ! The big names and their deeds !